Return/Exchange
At Toro Blu, we want you to be completely satisfied with your purchase. We understand that sometimes circumstances may arise where a return or exchange is necessary, and we are here to assist you through the process. Please take a moment to familiarize yourself with our Return and Exchange Policy outlined below.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 10 days from the date of purchase.
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Certain products, such as intimate apparel, swimwear, and personalized items, may not be eligible for return or exchange due to hygiene and customization reasons. Please refer to the product description for any specific restrictions.
2. Return Process:
- To initiate a return, please Fill in the form with your order details and reason for return.
- Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method and purchasing insurance for the package.
- Once we receive the returned item and verify its condition, we will issue a refund to your original payment method, minus any applicable shipping fees or restocking charges, if applicable.
3. Exchange Process:
- If you wish to exchange an item for a different size, color, or variant, please contact our customer service team to initiate the exchange process. We will assist you with the necessary steps and provide you with an exchange authorization if applicable.
- Follow the same guidelines mentioned in the return process regarding packaging and shipping.
- Once we receive the item being exchanged and verify its condition, we will process the exchange and ship the requested replacement item to you. Any price differences between the original and exchanged item will be adjusted accordingly.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return or exchange process and resolve the issue promptly.
- We may request photographic evidence of the damaged or defective item to assist with our investigation and to facilitate a smoother resolution.
5. Non-Returnable Items:
- Certain items may be non-returnable due to safety regulations, hygiene reasons, or customization. These include but are not limited to perishable goods, intimate apparel, swimwear, personalized items, and final sale products. Please refer to the product description for any specific non-returnable restrictions.
Please note that the customer is responsible for any return shipping fees unless the item received was damaged or defective. Refunds will be processed within a reasonable time frame, typically within 7-10 business days after receiving the returned item.
For any further questions, concerns, or assistance with returns or exchanges, our dedicated customer service team is available to assist you. We value your satisfaction and aim to make your shopping experience with Toro Blu enjoyable and hassle-free.
Thank you for choosing Toro Blu.
1. Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 10 days from the date of purchase.
- The item must be in its original condition, unused, and with all original tags and packaging intact.
- Certain products, such as intimate apparel, swimwear, and personalized items, may not be eligible for return or exchange due to hygiene and customization reasons. Please refer to the product description for any specific restrictions.
2. Return Process:
- To initiate a return, please Fill in the form with your order details and reason for return.
- Ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method and purchasing insurance for the package.
- Once we receive the returned item and verify its condition, we will issue a refund to your original payment method, minus any applicable shipping fees or restocking charges, if applicable.
3. Exchange Process:
- If you wish to exchange an item for a different size, color, or variant, please contact our customer service team to initiate the exchange process. We will assist you with the necessary steps and provide you with an exchange authorization if applicable.
- Follow the same guidelines mentioned in the return process regarding packaging and shipping.
- Once we receive the item being exchanged and verify its condition, we will process the exchange and ship the requested replacement item to you. Any price differences between the original and exchanged item will be adjusted accordingly.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return or exchange process and resolve the issue promptly.
- We may request photographic evidence of the damaged or defective item to assist with our investigation and to facilitate a smoother resolution.
5. Non-Returnable Items:
- Certain items may be non-returnable due to safety regulations, hygiene reasons, or customization. These include but are not limited to perishable goods, intimate apparel, swimwear, personalized items, and final sale products. Please refer to the product description for any specific non-returnable restrictions.
Please note that the customer is responsible for any return shipping fees unless the item received was damaged or defective. Refunds will be processed within a reasonable time frame, typically within 7-10 business days after receiving the returned item.
For any further questions, concerns, or assistance with returns or exchanges, our dedicated customer service team is available to assist you. We value your satisfaction and aim to make your shopping experience with Toro Blu enjoyable and hassle-free.
Thank you for choosing Toro Blu.